1. Information We Collect
We collect information to provide better services to our users and ensure secure, efficient government operations. This includes:

➤ Information You Provide Directly
Account registration info (name, email, title, organization)
Contact details for communication and support
Payment and billing information (if applicable)
Uploaded files or submitted forms

➤ Information Collected Automatically
Log data (IP address, browser type, pages visited)
Usage statistics (feature engagement, time on site)
Device information (operating system, device type)

2. How We Use Your Information
ZenGov uses collected data to:

Operate and improve the platform
Support municipal workflows and services
Communicate with users and provide updates
Process payments and transactions (if enabled)
Detect, prevent, and respond to fraud, abuse, or security threats
Ensure legal and regulatory compliance
We do not sell or rent your personal data to third parties.

3. Data Sharing and Disclosure
We only share data:

With your consent
With trusted third-party service providers (e.g. payment processors) under strict confidentiality
With municipal or government partners as part of official services
To comply with legal obligations or lawful requests

4. Data Security
We implement industry-standard security measures to protect your information, including:

Encryption (SSL/TLS)
Secure cloud infrastructure
Role-based access controls
Regular system audits and monitoring
Despite our efforts, no system is 100% secure — we encourage all users to follow strong security practices.

5. Data Retention
We retain your information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with applicable laws and government regulations
Support ongoing contracts or services with municipalities

6. Your Choices and Rights
You may:

Access or correct your personal information
Request deletion (subject to retention obligations)
Opt out of non-essential communications
For municipal users, contact your system administrator for account changes. For residents, please contact your local government office.

7. Children’s Privacy
ZenGov is not intended for use by children under 13. We do not knowingly collect personal information from children without parental or governmental consent.

8. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. Significant changes will be communicated to users where applicable.

9. Contact Us
For questions or concerns regarding this Privacy Policy, please contact: info@munidex.com